Senior Manager

5 days ago


Goa, India Open Destinations Full time

Senior Manager Quality and Training Developments Role

About Open Destinations

At Open Destinations, a leading services and technology provider exclusive to the travel industry, we are committed to delivering high-quality services to our customers. With over 25 years of real-world experience and a team of 700+ travel professionals working 24X7 with 100+ customers globally, we are constantly striving to scale our services and support travel businesses.

Key Responsibilities

  1. Strategic Quality Management: Assist Operations in delivering high-quality service to customers by conducting regular audits and identifying areas for improvement.
  2. Quality Audits and Compliance: Ensure compliance with established standards by conducting regular audits and implementing improvements.
  3. Performance Improvement Initiatives: Lead and drive performance improvement initiatives proactively, focusing on quality and training.
  4. Training and Development: Develop and implement training programs for new and existing staff, enhancing their skills and knowledge.
  5. Team Leadership and Mentorship: Lead and mentor a team of training and quality professionals, fostering a positive work environment.
  6. Business Support: Assist in the transition of new business/projects, providing strategic support.

Requirements

  1. Leadership Experience: 10+ years of experience in leading quality and training functions in an outsourcing business.
  2. Leadership Skills: Excellent leadership and team management skills, with the ability to motivate and guide a team.
  3. Communication Skills: Exceptional communication and presentation skills, with the ability to analyze data and make informed decisions.
  4. Knowledge and Skills: Excellent knowledge of process improvement methodologies, preferably Lean and Six Sigma, with certification a plus.

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