Senior Operations Manager

5 days ago


Goa, India Open Destinations Full time

About the Role: We are seeking an experienced Senior Operations Manager to oversee key customer accounts and lead our Business Support Service (BSS) division.

Key Responsibilities:

  • Lead and oversee day-to-day operations to meet client SLAs.
  • Manage client relationships and grow outsourced operations.
  • Identify and manage operational risks, ensuring compliance levels are met.
  • Develop and implement process improvements to add value to clients' businesses.
  • Coach and mentor staff, creating a pipeline of second-line leadership.

Requirements:

  • At least 8-10 years of experience in customer service operations management, with a senior leadership role.
  • Strong client management skills and ability to build relationships.
  • Business development experience, increasing existing accounts and maintaining recurring revenues.
  • Excellent leadership, communication, and interpersonal skills.
  • Knowledge of process improvement methodologies, such as Lean and Six Sigma.
  • Strategic thinker with a track record of driving operational excellence.

Additional Requirements:

  • Experience in travel or tour operator business.
  • Bachelor's degree in any field; Master's degree is a plus.

About Open Destinations: We are a leading services and technology provider exclusive to the travel industry, with over 25 years of experience. Our team consists of 700+ travel professionals who work 24/7 with 100+ customers globally to support and scale travel businesses.



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