Senior Operations Manager
4 weeks ago
About the Role: We are seeking an experienced Senior Operations Manager to oversee key customer accounts and lead our Business Support Service (BSS) division.
Key Responsibilities:
- Lead and oversee day-to-day operations to meet client SLAs.
- Manage client relationships and grow outsourced operations.
- Identify and manage operational risks, ensuring compliance levels are met.
- Develop and implement process improvements to add value to clients' businesses.
- Coach and mentor staff, creating a pipeline of second-line leadership.
Requirements:
- At least 8-10 years of experience in customer service operations management, with a senior leadership role.
- Strong client management skills and ability to build relationships.
- Business development experience, increasing existing accounts and maintaining recurring revenues.
- Excellent leadership, communication, and interpersonal skills.
- Knowledge of process improvement methodologies, such as Lean and Six Sigma.
- Strategic thinker with a track record of driving operational excellence.
Additional Requirements:
- Experience in travel or tour operator business.
- Bachelor's degree in any field; Master's degree is a plus.
About Open Destinations: We are a leading services and technology provider exclusive to the travel industry, with over 25 years of experience. Our team consists of 700+ travel professionals who work 24/7 with 100+ customers globally to support and scale travel businesses.
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Senior Operations Manager
4 weeks ago
Goa, India Open Destinations Full timeJob Title: Senior Operations ManagerCompany Overview: Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with over 25 years of real-world experience.Job Summary: We are seeking a Senior Operations Manager to oversee key customer accounts, formulate strategy, improve performance, select and retain the...
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