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Senior Manager – Training and Quality
1 month ago
Job Title: Senior Manager – Training and Quality
About the Role:
We are seeking a highly experienced Senior Manager to lead our Training and Quality functions. As a key member of our Business Support Services team, you will be responsible for delivering high-quality services to our customers.
Key Responsibilities:
- Strategic Quality Management of the Business Support Services Business by assisting Operations to deliver high-quality service to its customers.
- Conduct regular audits to identify areas for improvement and ensure compliance with established standards.
- Lead and drive performance improvement initiatives proactively.
- Develop and implement training programs for new and existing staff.
- Lead and mentor a team of training and quality professionals.
- Foster a positive and collaborative work environment that encourages continuous learning and development.
- Assist in transition of new business/projects.
Requirements:
- 10+ years of experience in leading quality and training functions in an outsourcing business.
- Excellent leadership and team management skills.
- Exceptional communication and presentation skills.
- Ability to analyze data, draw insights, and make data-driven decisions.
- Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt. BB certification is preferred but not mandatory.
- Good team player with excellent interpersonal skills.
Preferred Qualifications:
- Experience and understanding of travel or tour operator business.
Education:
- Bachelor's degree in any field. Master's degree is a plus.
