Senior Manager – Training and Quality

2 weeks ago


Goa, India Open Destinations Full time

Job Title: Senior Manager – Training and Quality

About the Role:

We are seeking a highly experienced Senior Manager to lead our Training and Quality functions. As a key member of our Business Support Services team, you will be responsible for delivering high-quality services to our customers.

Key Responsibilities:

  • Strategic Quality Management of the Business Support Services Business by assisting Operations to deliver high-quality service to its customers.
  • Conduct regular audits to identify areas for improvement and ensure compliance with established standards.
  • Lead and drive performance improvement initiatives proactively.
  • Develop and implement training programs for new and existing staff.
  • Lead and mentor a team of training and quality professionals.
  • Foster a positive and collaborative work environment that encourages continuous learning and development.
  • Assist in transition of new business/projects.

Requirements:

  • 10+ years of experience in leading quality and training functions in an outsourcing business.
  • Excellent leadership and team management skills.
  • Exceptional communication and presentation skills.
  • Ability to analyze data, draw insights, and make data-driven decisions.
  • Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt. BB certification is preferred but not mandatory.
  • Good team player with excellent interpersonal skills.

Preferred Qualifications:

  • Experience and understanding of travel or tour operator business.

Education:

  • Bachelor's degree in any field. Master's degree is a plus.


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