Support Specialist

4 days ago


Gwalior Jabalpur Bhilwara, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
  • A Customer Service Advisor is responsible for providing expert guidance and support to customers by addressing inquiries, resolving issues and offering personalized solutions tailored to meet customer needs.
  • The role involves handling a wide range of topics including product information, order status, technical support, billing questions and other customer-related matters.
  • Key responsibilities include documenting all interactions accurately in a CRM or customer management system ensuring that customer feedback and suggestions are properly recorded and addressed.
  • As the primary point of contact for customers, the advisor must maintain a professional demeanor at all times while demonstrating empathy and understanding towards customers' concerns and needs.
  • This position requires strong analytical skills, effective communication skills, patience and the ability to work in a fast-paced environment while handling multiple inquiries efficiently.


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