Client Delivery Specialist

7 days ago

Agra, Uttar Pradesh, India beBeeClientLiaison Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary:

As a key member of our team, you will be responsible for serving as the primary point of contact for clients, addressing their inquiries and concerns in a prompt and professional manner.

Key Responsibilities:

  • Client Liaison: Act as the main liaison between our organization and clients, ensuring seamless communication and resolving any issues that may arise.
  • Implementation and Onboarding: Assist in implementing new clients and onboarding processes to ensure a smooth transition and understanding of our products and services.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to resolve client issues and optimize service delivery.
  • Performance Monitoring: Monitor client accounts, track performance metrics, and provide regular reports to management and clients.
  • Training and Development: Conduct client training sessions and workshops to enhance their understanding and utilization of our offerings.
  • Record Keeping: Maintain accurate records of client interactions and transactions using our CRM system.

Requirements:

  • Proven Experience: Proven experience in a client-facing role, preferably in customer support or client services.
  • Fast-Paced Environment: Demonstrated ability to thrive in fast-paced environments while maintaining a calm demeanor under pressure or when unexpected issues arise.
  • Tech Savviness: Strong technical skills and capabilities to understand business applications, analytics, and platform technologies.
  • Flexibility: Willingness to work in rotational shifts and flexible with timings as per business requirements.
  • Attention to Detail: Detail-oriented with focus on delivering high-quality work.
  • Software Proficiency: Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Team Player: Ability to work independently and as part of a team in fast-paced environments.

Why Choose Us:

  • Professional Growth: We help you grow professionally through opportunities, interesting work, and supportive leaders.
  • Inclusive Culture: We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
  • Career Opportunities: Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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