
Exceptional Order Fallout Manager
2 weeks ago
The role involves managing order fallouts in a critical application and resolving high-priority tickets raised for multiple systems.
- Tackling P1 and P2 issues promptly
- Collaborating with stakeholders to resolve discrepancies
- Identifying and addressing top offenders to ensure smooth operations
- Maintaining 24/7 on-call support availability to mitigate disruptions
Key responsibilities also include developing process automations, maintaining standard operating procedure documents, and coordinating with various teams to guarantee seamless operations and service continuity.
Required Skills and Qualifications- In-depth understanding of Unix and SQL fundamentals
- Proficiency in Remedy tools is essential for ticket resolution
This position supports global markets and group functions by delivering exceptional customer experiences through multi-functional services in Information Technology, Networks, Business Intelligence, and Analytics, Digital Business Solutions, Robotics, AI, Commercial Operations, Consumer, Intelligent Operations, Finance Operations, Supply Chain Operations, and HR Operations.
A leading provider has established global delivery centres in strategic locations to drive business growth and innovation.
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Order Fallout Manager
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