Executive Process Manager

3 days ago


Chennai, Tamil Nadu, India Equiniti Full time
Job Title: Principle Process Executive

As a Principle Process Executive, you will be responsible for the following key areas:

  1. Developing and implementing process improvements to mitigate financial and reputational risk.
  2. Managing multiple complex complaints, ensuring timely and effective resolution.
  3. Providing clear and concise complaint status and outcomes to stakeholders, including executive leadership and regulatory agencies.
  4. Collaborating with the legal team to review and consult on sensitive matters.
  5. Maintaining detailed records of complaints, resolutions, and root causes.
  6. Preparing responses to regulatory agencies and performing extensive research to resolve problems and inquiries.
  7. Driving process development and identifying opportunities for improvement through collaboration with various business partners.

The successful candidate will possess the following skills and experience:

  1. Knowledge of legacy EQ and AST systems, including CSW, Cares, and Sirius.
  2. Ability to simplify complex situations and problem solve.
  3. Strong verbal and written communication skills, with the ability to work effectively with both external and internal stakeholders.
  4. High comprehension of risk and compliance requirements, risk mitigation measures, and regulatory compliance standards.
  5. Transfer agent operations experience.
  6. Ability to work independently with minimal guidance and seek clarity and support where appropriate.
  7. Exceptional customer service and professionalism.

We are an equal opportunities employer and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.



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