Executive Process Manager
3 days ago
As a Principle Process Executive, you will be responsible for the following key areas:
- Developing and implementing process improvements to mitigate financial and reputational risk.
- Managing multiple complex complaints, ensuring timely and effective resolution.
- Providing clear and concise complaint status and outcomes to stakeholders, including executive leadership and regulatory agencies.
- Collaborating with the legal team to review and consult on sensitive matters.
- Maintaining detailed records of complaints, resolutions, and root causes.
- Preparing responses to regulatory agencies and performing extensive research to resolve problems and inquiries.
- Driving process development and identifying opportunities for improvement through collaboration with various business partners.
The successful candidate will possess the following skills and experience:
- Knowledge of legacy EQ and AST systems, including CSW, Cares, and Sirius.
- Ability to simplify complex situations and problem solve.
- Strong verbal and written communication skills, with the ability to work effectively with both external and internal stakeholders.
- High comprehension of risk and compliance requirements, risk mitigation measures, and regulatory compliance standards.
- Transfer agent operations experience.
- Ability to work independently with minimal guidance and seek clarity and support where appropriate.
- Exceptional customer service and professionalism.
We are an equal opportunities employer and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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International Process Management Executive
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Process Executive
3 weeks ago
Chennai, Tamil Nadu, India Equiniti Full time{"title": "Process Executive", "description": "Job DescriptionAs a Process Executive at Equiniti, you will be responsible for performing operational accounting activities related to transfer agency and maintenance. Your duties will include providing operational accounting support to internal business groups and/or operations departments, ensuring that...
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Voice Process Manager
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Process Manager
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Chennai, Tamil Nadu, India Maersk Full timeThe Landside Operations Execution career stream at Maersk encompasses a range of roles that oversee and manage landside transport modalities, including truck or rail transport of cargo/containers. This stream also includes administrative roles that support others by performing skilled technical, administrative, or operational tasks.The job may involve tasks...
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Business Process Execution Specialist
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Process Executive Leader
3 weeks ago
Chennai, Tamil Nadu, India Equiniti Full timeJob Title: Resolution Specialist – Principle Process ExecutiveBusiness Function/Department: US Shareholder ServicesJob Summary: We are seeking a highly skilled Resolution Specialist to join our team at Equiniti Trust Company. The successful candidate will be responsible for managing complex complaints, providing timely updates to stakeholders, and...
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Process Executive Leader
1 week ago
Chennai, Tamil Nadu, India Equiniti Full timeJob Title: Resolution Specialist – Principle Process ExecutiveCompany: Equiniti Trust Company, LLCDepartment: US Shareholder ServicesJob Summary: We are seeking an experienced professional to join our team as a Resolution Specialist – Principle Process Executive. The successful candidate will be responsible for managing multiple complex complaints and...
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Voice Process Executive
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Chennai, Tamil Nadu, India Komal Hr Services Full timeJob Title: Voice Process ExecutiveAs a Voice Process Executive at Komal Hr Services, you will play a crucial role in delivering exceptional customer experiences through phone calls, emails, and chat. Your primary responsibility will be to handle customer queries, concerns, and complaints in a timely and professional manner.Key Responsibilities:Customer...
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Voice Process Executive
3 weeks ago
Chennai, Tamil Nadu, India Komal Hr Services Full timeJob Title: Voice Process ExecutiveAt Komal Hr Services, we are seeking a highly skilled and customer-focused Voice Process Executive to join our team.Key Responsibilities:Provide exceptional customer service through phone calls, emails, and chat, ensuring a high level of professionalism and satisfaction.Identify and assess customer needs to deliver tailored...
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Telesales Process Executive
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Senior Process Manager
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Voice Process Executive
3 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeWe are seeking a highly skilled Customer Support Executive to join our team at CapTalent HR. For this role, we require candidates with experience in voice processes, preferably in a BPO environment.Key Responsibilities:Provide exceptional customer service via phone, ensuring a positive experience for clients.Utilize strong communication and interpersonal...
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Process Executive
3 weeks ago
Chennai, Tamil Nadu, India Equiniti Full timeAbout the Role:Equiniti India is seeking a skilled Process Executive to join our team. As a Process Executive, you will be responsible for performing operational accounting activities related to transfer agency and maintenance. This includes providing operational accounting support to internal business groups and/or operations departments, ensuring that...
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Process Manager
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Chennai, Tamil Nadu, India 229 KONE Business Services, s.r.o Full timeJob Title: Process ManagerJob Summary:We are seeking a highly skilled Process Manager to join our team at 229 KONE Business Services, s.r.o. The successful candidate will be responsible for overseeing and managing the end-to-end Balance Sheet, General ledger accounting and statutory reporting.Key Responsibilities:Ensure efficiency, compliance, and alignment...
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Process Manager
3 weeks ago
Chennai, Tamil Nadu, India 229 KONE Business Services, s.r.o Full timeJob Title: Process ManagerAbout the Role:We are seeking a highly skilled Process Manager to join our team at 229 KONE Business Services, s.r.o. The successful candidate will be responsible for overseeing and managing the end-to-end Balance Sheet, General ledger accounting, and statutory reporting.Key Responsibilities:Ensure efficiency, compliance, and...
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Process Executive Leader
4 days ago
Chennai, Tamil Nadu, India Equiniti Full timeJob Title: Resolution Specialist – Principle Process ExecutiveJob Summary:We are seeking a highly skilled Resolution Specialist to join our team at Equiniti Trust Company, LLC. As a key member of our US Shareholder Services department, you will be responsible for managing complex complaints and providing timely resolutions to stakeholders.Key...
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Voice Process Executive
2 weeks ago
Chennai, Tamil Nadu, India CapTalent HR Full timeWe are seeking a skilled Customer Support Executive to join our team at CapTalent HR. The ideal candidate will have 1 to 3 years of experience in a BPO voice process and excellent communication skills in English.Key Responsibilities:Provide exceptional customer service and support via phone.Resolve customer complaints and issues in a timely and professional...
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Process Manager
2 weeks ago
Chennai, Tamil Nadu, India Maersk Full timeJob SummaryWe are seeking a highly skilled Process Manager to join our team at Maersk. As a key member of our operations team, you will be responsible for ensuring the timely and accurate updating and entering of data as per process. You will also report tasks in an efficient manner to achieve high customer satisfaction and support timely Vendor payment...
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Process Executive Leader
3 weeks ago
Chennai, Tamil Nadu, India Equiniti Full timeJob Title: Resolution Specialist – Principle Process ExecutiveBusiness Function/Department: US Shareholder ServicesReporting to (Job Title): Operations ManagerRole Summary: We are seeking a highly skilled Resolution Specialist to join our team at Equiniti Trust Company, LLC. The successful candidate will be responsible for managing complex complaints,...
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Malayalam Voice Process Executive
4 days ago
Chennai, Tamil Nadu, India CapTalent HR Full time**Job Title:** Voice Process ExecutiveWe are seeking reliable and skilled Voice Process Executives to join our team at CapTalent HR. As a Voice Process Executive, you will be responsible for providing exceptional customer service to our clients through voice-based interactions.**Key Responsibilities:**• Communicate effectively with customers in Malayalam...