Process Executive Leader

3 weeks ago


Chennai, Tamil Nadu, India Equiniti Full time

Job Title: Resolution Specialist – Principle Process Executive

Job Summary:

We are seeking a highly skilled Resolution Specialist to join our team at Equiniti Trust Company, LLC. As a key member of our US Shareholder Services department, you will be responsible for managing complex complaints and providing timely resolutions to stakeholders.

Key Responsibilities:

  • Produce custom written complaint responses to mitigate financial and reputational risk
  • Manage multiple complex complaints concurrently, ensuring timely resolutions and effective communication with stakeholders
  • Coordinate meetings with the legal team to review sensitive matters and request action and resolution updates from department leaders
  • Maintain detailed records of complaints, resolutions, and root causes, and prepare responses to regulatory agencies
  • Perform extensive research to resolve problems, inquiries, and complaints, and collaborate with business partners to drive process development and identify opportunities for improvement
  • Document research, communication, and resolution to ensure key data is accurately captured, and follow through with all inquiries to ensure resolution
  • Analyze complaint data and create/disseminate reporting to inform business decisions

Requirements:

  • Knowledge of legacy EQ and AST systems, including CSW, Cares, and Sirius
  • Ability to simplify complex situations and problem solve, with strong verbal and written communication skills
  • High comprehension of risk and compliance requirements, risk mitigation measures, and regulatory compliance standards
  • Transfer agent operations experience, with ability to work independently and seek clarity and support where appropriate
  • Exceptional customer service and professionalism, with ability to navigate multiple computer systems and applications
  • Strong analytical skills, with high attention to detail and accuracy, and ability to write reports to the end user need
  • Ability to learn new tasks with minimal supervision, and prioritize and meet stringent deadlines

Equiniti is an equal opportunities employer.



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