Senior IT Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Senior IT Support Engineer to join our team at Aricent. As a key member of our IT support team, you will be responsible for providing technical support to our users, resolving complex technical issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
- Provide technical support to users via phone, email, and chat
- Resolve complex technical issues and escalate to senior engineers as needed
- Manage and resolve service requests and incidents in a timely manner
- Collaborate with cross-functional teams to resolve technical issues
- Develop and maintain knowledge base articles and documentation
- Contribute to the development of IT processes and procedures
Requirements:
- 5+ years of experience in IT support and technical engineering
- Strong technical skills in Windows, MS Office, and other application environments
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience with incident management and problem management
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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