Leading Service Engineer

5 days ago

Kottayam, Kerala, India beBeeService Full time ₹ 40,00,000 - ₹ 80,00,000

As a key member of our team, you will be responsible for delivering exceptional field service support to our customers. This involves providing prompt and efficient responses to breakdown calls, ensuring high levels of customer satisfaction and effectively managing their expectations.

We are seeking an experienced Service Engineer to join our team. The ideal candidate will have a strong background in laboratory equipment repair and troubleshooting, with a good command of spoken and written English.

In this role, you will be responsible for:

  • Providing field service support for our products
  • Handling all breakdown calls in a timely manner
  • Ensuring high levels of customer satisfaction through effective communication and issue resolution

You will also be required to:

  • Prepare monthly reports on the performance of our service and technical application management
  • Maintain online documentation of our service procedures
  • Travel across the region for customer visits and training sessions

The ideal candidate will possess:

  • A degree in Engineering or a related field
  • At least three years of experience in laboratory equipment repair and troubleshooting
  • Good analytical and problem-solving skills

If you are a motivated and customer-focused individual with a passion for delivering excellent service, we would love to hear from you

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