Senior Network Infrastructure Specialist

7 days ago


Bellary, Karnataka, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 24,00,000
About Us

We are a leading system integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. Our team delivers cutting-edge IT solutions tailored to drive innovation and accelerate business growth.

Job Title: Network Engineer L1 at NOC

Position Overview:

The role of Network Engineer L1 at our NOC involves monitoring and reporting alerts from network devices. You will work on raised and assigned tickets/alerts from the ITSM tool, identifying faults, assigning severity, following troubleshooting procedures, and ensuring timely closure of alerts/tickets.

Key Responsibilities:

  • Monitor and report alerts from network devices
  • Work on raised and assigned tickets/alerts from the ITSM tool: identify fault, assign severity, follow troubleshooting procedures, ensure timely closure of alerts/tickets
  • Handle fault management with service providers for network-related issues: initiate trouble tickets, follow up until resolution, escalate if required
  • Coordinate with L2 engineers for issue resolution and change management
  • Perform network-related changes on network devices as per role and accessibility defined in SOP
  • Prepare and maintain network-related reports such as branch down call report, bandwidth utilization report
  • Monitor and manage the Bank's network infrastructure (devices, links, etc.)
  • Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved
  • Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number
  • Add new network devices into the network and ensure they are recorded in the asset management system
  • Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)
  • Follow up for RMA replacements


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