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Senior Network Infrastructure Specialist
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Opportunities exist for a skilled DDI Engineer to join our dynamic team.
Based in Bangalore, this role requires flexibility to work in Night shift. The ideal candidate will have 2+ Years of experience in a Technical Support role assisting customers via phone and ticketing systems.
Key Responsibilities:
- Assist customers via phone and ticketing systems
- Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts
- Strong verbal and written communication skills with the ability to convey technical issues clearly
- Proven ability to troubleshoot and resolve technical issues independently
- Customer-centric mindset with a strong focus on service excellence
- Bachelor's degree in Computer Science, Engineering, or a related field—or equivalent hands-on experience
- Self-starter and effective team player with the ability to multi-task in high-pressure, fast-paced environments
- Experience with DDI solutions
- Working knowledge of Linux/Unix or Microsoft Windows Server environments
- Exposure to network administration, system administration, or enterprise infrastructure support
- Understanding of support tools, lab simulations, and remote troubleshooting practices
- Ability to handle outage calls and work collaboratively with engineering teams for escalations
- Passion for continuous learning, knowledge sharing, and mentoring peers
