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Network Support Specialist
The primary objective of this role is to provide direct remote support for consultants and local IT teams in India and Singapore. This position plays a critical part in the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries. A strong hands-on ability to configure, troubleshoot, and guide end-users through solutions is essential.
- Support consultants and local IT teams with device setup and connectivity troubleshooting.
- Perform end-to-end router configuration from unboxing to deployment.
- Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment.
- Provide step-by-step guidance to end-users during live troubleshooting calls.
- Manage VPN setup, configuration, and troubleshooting for remote users.
- Document troubleshooting workflows and escalate to global IT teams when needed.
Required Skills & Qualifications
- 4+ years in Network Support / IT Infrastructure roles.
- Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
- Ability to explain and walk through router configuration processes (CLI/GUI).
- Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
- Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
- Excellent English proficiency, with ability to guide consultants and IT staff effectively.
Nice to Have
- Experience supporting enterprise or consulting environments.
- Exposure to large-scale multi-country IT support rollouts.
