Knowledge Manager

2 weeks ago


Jodhpur, Rajasthan, India beBeeKnowledge Full time ₹ 8,00,000 - ₹ 15,00,000
Knowledge Transfer and Management Professional

We are seeking an experienced professional to join our team as a Knowledge Transfer and Management expert. This role will be responsible for driving knowledge-sharing excellence across our organization, ensuring upskilling and transition support.

Mission:

The successful candidate will lead and manage end-to-end knowledge transfer and functional process training for global business services managed functions. They will ensure critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.

  • Design and implement comprehensive roadmaps for knowledge transfer and management.
  • Collaborate with leadership to identify skill gaps and training needs.
  • Develop and maintain training content, manuals, and e-learning modules for various systems and platforms.
  • Conduct engaging training sessions for new hires, upskilling, and process changes.
  • Ensure training programs are tailored to various roles within the organization.
  • Function as a liaison between platform vendors and internal teams for training-related updates.
  • Track training effectiveness through assessments, feedback, and performance metrics.

Key Skills and Qualifications:

  • 6+ years of experience in Shared Services Organization or GBS/GCC with 3+ years in training or learning & development roles.
  • Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, including data migration.
  • Experience with Learning Management Systems (LMS) and e-learning tools.
  • Solid history of designing and delivering training programs for systems and processes.
  • Strong analytical skills to assess training effectiveness and drive continuous improvement.
  • Ability to manage multiple training projects in a fast-paced, global environment.
  • Excellent facilitation, communication, and stakeholder engagement skills.

Job Requirements:

  • Bachelor's/Master's degree in HR/Training (Finance/Accounts is a plus).
  • CPTM/ATD Certification.
  • Certification like Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/HR systems.
  • Experience working in shared services, global finance operations, or transformation environments is an advantage.
  • Fluency in English.
  • Tools: MS Excel, MS PowerPoint, and Outlook.


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