
Senior Team Manager
2 weeks ago
Team Lead Position
This role requires a seasoned professional with expertise in managing teams, developing sales strategies, and ensuring high service levels.
- Main Responsibilities:
- Vendor relationship management and billing
- Developing and implementing sales plans to meet targets
- Managing service levels and escalations effectively
- Providing training and coaching to team members
The ideal candidate will have excellent communication and leadership skills, as well as a deep understanding of banking processes and operations.
Requirements
To succeed in this role, you should have:
- Minimum 5 years experience in contact centre inbound / outbound (Banking/NBFC process)
- In-depth knowledge of functioning of inbound and outbound contact centre
- Experience in cross selling, sales target management, service level management, escalation handling, complaint management
- Good knowledge of training and quality, NPS required
- Knowledge of handling inbound emails and chat teams preferred
Qualifications
We are looking for candidates with:
Graduate or Post Graduate degree in any specialisation
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