Senior Team Manager

2 weeks ago


Jodhpur, Rajasthan, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 75,00,000
Job Overview

Team Lead Position

This role requires a seasoned professional with expertise in managing teams, developing sales strategies, and ensuring high service levels.

  • Main Responsibilities:
  • Vendor relationship management and billing
  • Developing and implementing sales plans to meet targets
  • Managing service levels and escalations effectively
  • Providing training and coaching to team members

The ideal candidate will have excellent communication and leadership skills, as well as a deep understanding of banking processes and operations.


Requirements

To succeed in this role, you should have:

  • Minimum 5 years experience in contact centre inbound / outbound (Banking/NBFC process)
  • In-depth knowledge of functioning of inbound and outbound contact centre
  • Experience in cross selling, sales target management, service level management, escalation handling, complaint management
  • Good knowledge of training and quality, NPS required
  • Knowledge of handling inbound emails and chat teams preferred

Qualifications

We are looking for candidates with:

Graduate or Post Graduate degree in any specialisation


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