Chief Customer Experience Officer

5 days ago

Nagpur, Maharashtra, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 27,00,000
Job Title: Customer Success Specialist

We are seeking a highly skilled professional to join our customer success department. As a key member of the team, you will be responsible for owning the post-sales customer journey.

Key Responsibilities:

  • Act as the primary point of contact for customers post-sale.
  • Understand customer-specific requirements and ensure accurate internal communication.
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers.
  • Proactively inform customers of any delays or deviations, with timely resolutions.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Ensure customer priorities are reflected in internal decision-making and processes.
  • Champion customer satisfaction by anticipating needs and providing proactive support.
  • Conduct post-delivery follow-ups to gather feedback and identify areas of improvement.
  • Design and implement scalable processes to enhance the customer experience.
  • Create SOPs and customer playbooks for internal teams to ensure consistent support.
  • Ensure timely and accurate documentation (invoices, B/Ls, COAs, etc.) is shared with customers.
  • Collaborate with compliance teams to meet export/import regulations as needed.
  • Take ownership of complaints or escalations, ensuring quick and satisfactory resolution.
  • Maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.

Our team comprises talented individuals from top institutions, with extensive experience working in startups and multinational companies. We are building a team of A-players who share our ambition and passion for delivering outstanding results.

Why Work With Us?

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in the industry.

What You Will Gain:

In this role, you will have the opportunity to develop your skills and expertise in customer success, working with a talented team to drive business growth and customer satisfaction.

Requirements:

To succeed in this role, you will need excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. You will also need to be proactive, results-driven, and able to work effectively in a fast-paced environment.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply today.

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