Senior Banking Professional – Transaction Services

3 days ago

Thane Mumbai Mumbai City, India beBeeBanking Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Service Associate – Banking Process (BPO)

Job Location: Thane , Malad

We are hiring professionals for the Banking Process As a Customer Service Representative, you will be responsible for assisting clients with their banking queries, transactions, and financial service requests while ensuring high-quality customer experience.

Key Responsibilities:
  • Handle inbound and outbound calls/emails/chats related to banking services.
  • Assist customers with queries regarding savings accounts, credit cards, loans, and online banking.
  • Provide accurate information while ensuring compliance with banking policies.
  • Resolve customer issues effectively within defined turnaround times.
  • Escalate complex cases to the appropriate department when required.
  • Maintain data confidentiality and follow all regulatory guidelines.
  • Achieve defined performance metrics including customer satisfaction and quality standards.
Required Skills and Qualifications:
  • Graduate in any stream (Experienced can apply).
  • CIBIL Score: 600+
  • HSC + 11months & above BPO experience
  • Excellent communication skills in English (verbal & written).
  • Graduate + 6 months & above experience
  • Basic knowledge of banking/financial services preferred.
  • Ability to work in rotational shifts.
  • Strong problem-solving and interpersonal skills.
  • Typing speed & computer proficiency is an added advantage.
  • Any domain (non-BPO experience also acceptable)
Benefits:
  • Attractive salary with performance-based incentives.
  • 5 days working, 2 days rotational week off.
  • Growth opportunities within the organization.

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