
Senior Customer Experience Solutions Specialist
3 days ago
The Role:
We're looking for a seasoned engineer to join our team in a key location. If you have strong hands-on experience with UCCE components and a passion for delivering seamless customer experiences, this opportunity is for you.
Key Responsibilities:
- Install and configure UCCE components including ICM, CVP, CUIC, Finesse, CCMP, VVB, CUSP
- Collaborate with cross-functional teams to design and implement efficient call flows
- Provide consulting and technical support to clients and internal stakeholders
- Troubleshoot and resolve issues related to UCCE components and deployments
- Participate in solution design discussions and contribute to high-level architecture planning
Required Skills:
- Proven experience in installation and configuration of UCCE components
- Strong consulting skills with excellent communication and presentation abilities
- Basic troubleshooting and design knowledge of UCCE components and call flows
Preferred Skills:
- High-level design understanding of UCCE architecture
- In-depth knowledge of CVP deployment model call flows
For More Information:
Feel free to DM us or share your resume at hridika.juneja.ext@capgemini.com / ankita.a.yadav@capgemini.com
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