Senior Oracle Cloud Payroll Expert

Payroll Leader Role

This senior position oversees the delivery of high-quality payroll services to clients.

• Lead and manage a team of support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
• Work hands-on as a senior consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
• Partner closely with cross-regional teams to build a cohesive support function and align on service processes and client priorities
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
• Supervise quarterly release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
• Deliver training and knowledge-sharing sessions for team members to support capability growth and process alignment
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
• Build strong relationships with clients, ensuring satisfaction through responsive support and proactive communication
• Drive improvements in support processes, documentation, and internal tooling, establishing a scalable payroll support model
• Contribute to internal knowledge bases, support materials, and a culture of continuous improvement
• Provide strategic input into the ongoing development and structure of the managed services team
• Collaborate between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

All employees must adhere to Information Security policies and processes, supporting company obligations to maintain certification.

Essential Skills and Qualifications:

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with regulations and organizational policies
• Communication Skills: Clear client-facing consultancy skills
• Teamwork: Collaboration with cross-functional teams, including stakeholders
• Customer Service Orientation: Focus on meeting customer needs, providing responsive support, and building positive relationships
• Continuous Learning: Willingness to learn new skills, stay updated on industry trends, and pursue professional development opportunities
• Consulting skills: Effective consulting skills for communicating with clients, understanding their needs, providing recommendations, and guiding them through implementation

Qualifications:

• Experience delivering or supporting UK Payroll, including lifecycle implementations, with knowledge of Fast Formulas and element definitions
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting
• Support experience with large, complex solutions and multiple stakeholders
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification
• Excellent written and verbal communication skills, delivering practical solutions with creativity and innovation
• Demonstrated leadership and team management capabilities, including mentoring and collaboration
• Strong interpersonal skills, working effectively within cross-functional teams
• A growth mindset, committing to continuous improvement
• High level of adaptability and flexibility, building long-lasting client relationships

Desirable Skills and Experience:

• Broad experience with Oracle Applications, including other HCM or ERP modules
• Familiarity with Redwood UX and Visual Builder Cloud Service (VBCS)
• Exposure to payroll in different legislative regions
• Experience working in multi-regional or global support models
• Previous involvement in client onboarding or managed services transition projects