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Logistics Partner Coordinator

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Kolkata, West Bengal, India beBeeCoordination Full time ₹ 4,00,000 - ₹ 8,00,000
Job Overview

We are seeking a Logistics Partner Coordinator to onboard cleaning contractors on our platform. The ideal candidate will build and manage relationships with contractors in various cities.

Key Responsibilities
  • Manage contractor partner bandwidth to ensure seamless operations.
  • Monitor Service Level Agreements (SLAs) and resolve customer escalations by collaborating with contractors.
  • Schedule and reschedule site visits for inspection as required.
  • Finalize and document agreed service costs in consultation with service partners.
  • Allocate Customer Success Managers and handover of service activities to the Order Execution team.
  • Ensure timely resolution of delegated customer queries and concerns.
  • Maintain completion of all service activities within committed timelines, budget, and quality through regular follow-up checks with customers and partners.
  • Determine fixes or redoing jobs and follow up with partners to execute them.
  • Approve partner payouts post-service completion.
Requirements

To excel in this role, you should have:

  • A graduate or postgraduate degree from any institution.
  • 1-2 years of experience in vendor management, preferably in the cleaning or interiors category.
  • Excellent communication and interpersonal skills.
  • Proven multitasking abilities, with prior experience using CRM tools.
  • Proficiency in Microsoft Office and Google Suite tools, including Excel and Google Sheets.
  • Fundamental knowledge of basic negotiation and operations skills.