
Senior Workforce Planner
6 days ago
Job Title: Assistant Manager / Deputy Manager – Workforce Management (WFM)
Workforce Planning Role
We are seeking a seasoned professional to lead our workforce planning efforts in Pune. The ideal candidate will possess expertise in workforce management, capacity planning, forecasting, and scheduling.
Key Responsibilities
Plan and Optimize Workforce Levels
Develop and implement effective workforce planning strategies to ensure optimal staffing levels.
Monitor and Analyze Performance Metrics
Track key performance indicators such as real-time adherence, shrinkage, and service levels across business units.
Collaborate with Operations Teams
Partner with operations teams to provide actionable insights on performance and resource utilization.
Analyze Trends and Improve Efficiency
Identify trends, create reports, and recommend strategies for improving productivity and efficiency.
Requirements
5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
Proficiency in WFM tools and MS Excel (advanced level preferred).
Excellent analytical, problem-solving, and communication skills.
Able to collaborate effectively with stakeholders and lead process improvements.
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