Remote Messaging Support Specialist

3 days ago


Kolkata, West Bengal, India beBeeMessaging Full time ₹ 9,00,000 - ₹ 13,00,000

Job Title:

Junior Messaging Operations Engineer

We are seeking a skilled Junior Messaging Operations Engineer to join our team. This is a full-time, remote role that requires monitoring and maintaining network operations, managing and troubleshooting technical issues, ensuring network security, and providing technical support to clients.

Key Responsibilities:

  • Monitor and maintain network operations, manage and troubleshoot technical issues
  • Ensure network security and provide technical support to clients
  • Engage in proactive network maintenance, immediate issue resolution, and supporting enterprise-level communication and messaging solutions

Required Skills and Qualifications:

  • Bachelor's degree in computer science, computer engineering, or a similar field
  • Minimum of 1 year experience in VOIP technologies, including familiarity with SIP and RTP protocols
  • Minimum of 1 year experience in A2P SMS technologies, including familiarity with SMPP and TCP/IP protocols and proficiency in PCAP analysis
  • Experience in working at a leading A2P operator would be an advantage
  • Experience in deploying, managing, and troubleshooting network infrastructures

Benefits:

  • Excellent troubleshooting skills
  • Ability to work flexible hours
  • Good written and verbal communication skills
  • Advanced project management skills
  • Ability to work well under pressure

Others:

  • Team player with strong interpersonal skills
  • Fluency in English


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