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Proactive IT Support Specialist

3 weeks ago


Kolkata, West Bengal, India beBeeSupport Full time  40,000 -  60,000

Job Title: Proactive IT Support Specialist

Location: UAE - Abudhabi

  • Our team is seeking a proactive and experienced IT support specialist to be the first point of contact for all IT-related user issues.

Key Responsibilities:

  • Handle incoming incidents and service requests via phone, email, or ticketing tools.
  • Provide basic troubleshooting and ensure timely escalation when required.
  • Serve as the initial point of contact for all IT-related user issues and requests.
  • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
  • Maintain communication with users to provide status updates and follow-ups.

Required Skills and Qualifications:

  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Benefits:

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

How to Apply:

Send an updated CV with the following details:

  • Total experience:
  • Current Salary:
  • Expected Salary:
  • Notice Period:
  • Current Location: