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Digital Pathology Support Specialist

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Kolkata, West Bengal, India beBeeDigitalPathologySupport Full time ₹ 8,00,000 - ₹ 14,00,000

Role Overview

We are seeking an experienced Digital Pathology Support Specialist to join our team. The ideal candidate will have a strong background in software and database management, with excellent troubleshooting skills.

  • This role is responsible for providing technical assistance to customers via phone, email, and remote login.
  • The successful candidate will also be required to record activities by logging data into Customer Service relationship management systems.
  • A key part of this position is working effectively and efficiently with multi-country and multi-language customers and teams to resolve issues.
  • This involves accepting incoming contacts and prioritizing according to incident type, contract type, and instrument type.

Key Responsibilities

  • Provide remote troubleshooting support to customers via phone, email, and remote login.
  • Record activities by logging data into Customer Service relationship management systems.
  • Work effectively and efficiently with multi-country and multi-language customers and teams to resolve issues.
  • Accept incoming contacts and prioritize according to incident type, contract type, and instrument type.

Requirements

  • Minimum 3 years of experience in software and database management with expertise in troubleshooting.
  • Familiarity with Windows Server, virtual machines, Mirth Connect, HL7 Networking skillsets, remote storage management, domain, and non-domain related group policies, Firewall knowledge.
  • Fluent in English language.

Benefits

  • This position is eligible for a remote work arrangement in which you can work from your home.