
Senior Security Operations Manager
3 days ago
The ideal candidate for this role will have a solid understanding of security infrastructure and managed services. They will be responsible for providing proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.
This is a developing engineering role that requires the ability to work well in a pressurized environment, communicate effectively across different cultures and social groups, and adapt to changing circumstances.
Key Responsibilities:
- Proactively monitor work queues and perform operational tasks to resolve incidents/requests in a timely manner.
- Update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
- Communicate with other teams and clients to extend support and escalate tickets as needed.
Required Skills and Qualifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to services supported, such as CCNA or CCNP in Security.
- Moderate level of relevant managed services experience handling security infrastructure.
Benefits:
- On-site working arrangement with a dynamic team.
- Opportunities for career growth and professional development.
Equal Opportunity Employer:
- We are committed to providing an inclusive and diverse work environment where everyone feels valued and respected.
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