Automation Solutions Expert

2 days ago

Delhi, Delhi, India beBeeAutomation Full time ₹ 9,00,000 - ₹ 15,00,000

About Us:

We are a leading supplier of robotics and industrial automation solutions. Our intelligent manufacturing direction enables us to establish deep links with industry-leading customers.

We provide innovative, high-quality, and economical automation and digital solutions, making our products high-quality alternatives.

About the Job:

We are looking for a skilled and motivated Technical Support Specialist in India to provide expert assistance for our robotics and industrial automation solutions.

In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions.

Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

  • Provide front-line technical support (Pre-sales and after sales) to agent and OEM customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Deliver remote diagnostics and support using industry-standard tools
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability
  • Other work assigned by leaders

Required Skills and Qualifications:

  • Bachelor's degree or above in Electrical Automation Engineering and related education
  • 5+ years of experience in technical support, trouble-shooting, and field service
  • Strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet, and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys, and systems like digital/smart factory, IoT
  • Ability to read and troubleshoot electrical schematics and PLC logic programs
  • Excellent analytical thinking and communication skills
  • Fluent in English; additional language skills considered a plus
  • Rich experience in Robot industry solution considered an advantage
  • Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered an added advantage
  • Able to travel as per requirement across India

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