Automation Expert

1 day ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Job Overview

We are seeking an experienced Technical Support Specialist to provide expert assistance for our robotics and industrial automation solutions.

You will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions.

Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:
  • Provide front-line technical support to customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Deliver remote diagnostics and support using industry-standard tools
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability
Required Skills and Qualifications

To succeed in this role, you should have the following skills and qualifications:

  • Bachelor's degree or above in Electrical Automation Engineering or related field
  • 5+ years of experience in technical support, trouble-shooting, and field service
  • Strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet, and Ethernet/IP
  • Ability to read and troubleshoot electrical schematics and PLC logic programs
  • Excellent analytical thinking and communication skills
  • Fluent in English and Hindi; additional language skills (e.g., Mandarin) are a plus

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