Digital Customer Experience Manager
3 days ago
About GIVA
GIVA is a leading company in the industry, seeking a talented Digital Customer Experience Manager to join our team at our head office in Bangalore.
As a Digital Customer Experience Manager, you will play a key role in driving customer retention and loyalty for GIVA. Your primary responsibility will be to develop and execute strategies that enhance the overall customer experience, ultimately driving revenue growth and business success.
We are offering an estimated salary of ₹25,00,000 - ₹30,00,000 per annum, depending on your level of experience and qualifications.
Key Responsibilities:
- End-to-end ownership of important retention metrics like Repeat Cohort and Repeats P&L.
- Develop and manage CRM activities for the brand, including WhatsApp, email, and SMS marketing.
- Owning the NPS score and striving to improve it along with different cross-functional teams.
- Leading the Omnichannel strategy for GIVA.
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