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OSS Visionary Leader

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Operations Director Job Summary

We are seeking a highly experienced Operations Director to lead our OSS Operations team.

  • Main Responsibilities:
    • Lead and manage the end-to-end OSS operations and customer support team ensuring high availability, performance, and SLA adherence, using ITSM and ITOM models.
    • Drive L1/L2/L3 efficiencies and Automation, process improvement and retrospectives
    • Work closely with engineering and product teams to guide the evolution of OSS platforms towards cloud-native architectures.
    • Drive continuous improvement initiatives, automation strategies, and capacity planning for OSS systems.
    • Drive Engaged workforce and culture transformation for Indore site

About Us:

We have operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. Our goal is to provide an innovative cloud-native telco platform for our customers.

What We Offer:

  • Leadership Opportunities:
    • Be responsible for leading our OSS Operations team.
  • Challenging Projects:
    • Work closely with engineering and product teams to guide the evolution of OSS platforms towards cloud-native architectures.
  • Culture Transformation:
    • Drive engaged workforce and culture transformation for Indore site.

Key Skills and Qualifications:

  • ITIL Foundation Certification:
    • Have deep operations experience in ITSM and ITOM.
  • Project Management Expertise:
    • Strong project management experience.
  • Achievement-Driven Culture:
    • Drive performance up continuously.