Telecom Operations Leader

2 weeks ago

Indore, Madhya Pradesh, India beBeeOperations Full time

Job Description

Rakuten Symphony is a pioneering force in telecom, redefining the industry by harnessing the power of open interface platforms. Our mission is to revolutionize mobile services, making them faster and more cost-effective to launch and operate. With operations spanning Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region, we are committed to delivering cutting-edge solutions that meet the evolving needs of our customers.

About the Role

We are seeking an experienced and visionary Telecom Operations Director to lead our OSS Operations team. The ideal candidate will have a deep understanding of ITSM and ITOM principles, strong project management skills, and a passion for driving process improvements that deliver value for our business. This role will be responsible for driving operational excellence, reliability, and automation across our OSS platforms supporting next-generation telecom networks.

Key Responsibilities:

  • Lead and manage the end-to-end OSS operations and customer support team, ensuring high availability, performance, and SLA adherence using ITSM and ITOM models.
  • Drive L1/L2/L3 efficiencies and automation, process improvement, and retrospectives.
  • Work closely with engineering and product teams to guide the evolution of OSS platforms towards cloud-native architectures.
  • Drive continuous improvement initiatives, automation strategies, and capacity planning for OSS systems.

Requirements:

  • 15+ years of experience in OSS operations within telecom or large-scale IT environments.
  • Experience of leading large teams, up to 100 members.
  • Strong knowledge of ITSM/ITOM and analytics.
  • Rich experience with global companies in leadership positions, with extensive international exposure in various parts of the globe.
  • Broad understanding of OSS domains: Inventory, FCAPS, Network Monitoring, Service Orchestration.
  • Solid experience in microservices-based architecture and container platforms (Kubernetes, Docker, Helm).
  • Proficient in tools like Prometheus, Grafana, ELK, Ansible, Jenkins, and Git.
  • Good understanding of ITIL practices (Incident, Change, Problem Management).
  • Excellent stakeholder management and communication skills.

Preferred Qualifications:

  • Experience: 15+ Years.
  • B.E./B.Tech or equivalent in Computer Science, Electronics, or Telecom Engineering.
  • Certifications in Kubernetes (CKA/CKAD), ITIL v4, or relevant cloud-native tools are a plus.
  • Exposure to AI/ML-based predictive operations and AIOps tools is an advantage.

Rakuten Shugi Principles:

We expect our employees to model these 5 Shugi Principles of Success:

  • Always improve, always advance.
  • Be passionately professional.
  • Hypothesize - Practice - Validate - Shikumika.
  • Maximize Customer Satisfaction.
  • Speed Speed Speed.

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