Configuration Item Management Database Lead

2 weeks ago

Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 45,36,000 - ₹ 60,12,000
CMDB Lead Job Description

About this role:

This is a key position responsible for leading the design, development, and maintenance of the Configuration Item Management Database within the ServiceNow platform.

Key Responsibilities:

  • Lead the CMDB design, development, and maintenance within the ServiceNow platform.
  • Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
  • Implement and enforce data standards, policies, and procedures to ensure data integrity and accuracy.
  • Develop and maintain CMDB documentation, including data models, workflows, and processes.
  • Provide technical leadership and mentorship to the CMDB team.
  • Perform regular audits and data quality checks to identify and resolve discrepancies.
  • Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
  • Stay up-to-date with ServiceNow CMDB best practices and industry trends.
  • Conduct training sessions for end-users on CMDB functionalities and best practices.
Required Skills and Qualifications
  • A minimum of 5 years of experience in CMDB development and administration within the ServiceNow platform.
  • Proven experience leading CMDB projects and teams.
  • In-depth knowledge of ITIL processes and best practices.
  • Experience with integrating CMDB with other ITSM processes and tools.
  • Strong understanding of database design, data modeling, and data governance principles.

Benefits

  • Opportunity to work on a critical system that supports business operations.
  • Chance to collaborate with cross-functional teams.
  • Professional growth and development opportunities.

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