
Care Coordinator
7 days ago
We are seeking a skilled Remote Patient Service Specialist to join our team. This full-time, remote position requires exceptional administrative and patient support skills for a U.S.-based physical and rehabilitation medicine clinic.
The successful candidate will be the first point of contact for patients, therapists, and staff, managing day-to-day operations remotely. This role is vital in ensuring smooth communication and efficient patient flow.
Key Responsibilities:
- Financial Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and handle co-pay collection.
- Scheduling Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
- Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists. Proactively address patient no-shows and cancellations to ensure continuity of care.
Required Skills & Qualifications:
- Experience: Minimum one year of experience in administrative and medical office roles, specifically with scheduling.
- Communication: Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
- Software Proficiency: Experience with Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT is required. Proficiency in Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) is a plus.
- Work Hours: Availability to work from Monday to Thursday, 5:30 PM to 6:30 AM IST, and Friday, 5:30 PM to 4:30 AM IST.
Benefits:
This position offers a unique opportunity to work in a dynamic environment while providing essential support to patients and healthcare professionals. If you possess excellent communication skills and experience in administrative roles, we encourage you to apply.
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