IT Infrastructure Specialist

4 days ago

Udaipur, Rajasthan, India beBeeInfrastructures Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

The ideal candidate will have a strong technical background in IT infrastructure management, with a focus on Windows administration. They will be responsible for building and maintaining effective relationships with Infrastructure Leads, peers, IT Regional Managers, and OPS teams.

Main Responsibilities:

  • Act as a point of escalation for daily operational issues for IT Infrastructure.
  • Oversee operational tasks and ensure proper documentation is maintained.
  • Work closely with the business for any changes or requests for new services.
  • Provide support in solving incidents, service requests, and problems.
  • Execute resolution of all incidents and problem enquiries.
  • Involved in changes and ensuring adherent communication is released.
  • Ensure continuity in service provision and restore required service in case of disruption.
  • Manage third-party vendors for incident management through to resolution.
  • Check technical conditions of IT equipment and landscape.
  • Build/provision IT hardware (Servers, Storage etc.).
  • Maintain & Update systems periodically as required by vendors, compliance, or lifecycle management.
  • Monitor and report on the system's performance and take corrective action when necessary.
  • Provide reporting on ad-hoc basis.
  • Support with internal offices move, if required.
  • Keep up-to-date documentation and tasks for audit purposes.
  • Play an active role in IT Infrastructure related projects, when needed.
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team.
  • Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner.
  • Understand and comply with Vistra Information security & Compliancy Framework and guidelines.
  • Continue to expand customer service repertoire and continue to explore customer-facing best practices.
  • Following acquisitions, assist, when necessary, the project team with the integration of new systems.
  • Seeking continuous improvement in services delivered.

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