Application Support Specialist
4 weeks ago
About Indicia Worldwide
We are an insight and technology-led communications agency with global production expertise.
Our Philosophy
We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution.
Our Approach
We combine creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies.
The Role
This role is part of our Application Support team, responsible for providing technical and non-technical support for Indicia Worldwide employees and external system users.
Key Responsibilities
- Triage and initial provision of support for applications as deemed appropriate by the business
- Provision of support updates to all users, suppliers, and accounts across Print Management segments
- Assisting with the support of enterprise applications which are NOT just Microsoft Windows or Office
- Management of individual support requests assigned to the post-holder, ensuring SLA achievement
- Escalation of support requests when required to the Team Leader and/or appropriate staff within the business
- Identification and management of Service Improvements
- Ensure stakeholders have a seamless experience when making support requests with clear and timely communication
Requirements
- IT related qualification
- Minimum of one year experience in a support environment
- Knowledge and understanding of ITIL framework
- Experience in a busy, diverse support environment
- Ability to respond to requests within SLA periods
What We Offer
We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates.
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