
**Business Operations Director Position**
4 days ago
Key Responsibilities:
- Sales Performance Management
- Drive store success by meeting or exceeding sales targets.
- Identify and implement strategies to enhance revenue growth.
- Coordinate promotions and in-store campaigns effectively.
- Customer Service Excellence
- Deliver exceptional customer experiences, ensuring high satisfaction levels.
- Resolve customer complaints and feedback professionally.
- Train staff to provide consistent service quality.
- Staff Supervision
- Recruit, train, supervise, and evaluate store employees.
- Develop effective staffing schedules and manage attendance rosters with Area Sales Managers.
- Motivate teams to achieve performance goals.
- Inventory & Merchandising
- Monitor inventory levels and ensure timely replenishment.
- Minimize stock loss through efficient stock rotation.
- Manage Stock Audit Processes.
- Maintain visual merchandising standards (displays, cleanliness, layout).
- Operational Control
- Ensure compliance with company policies and standard operating procedures (SOPs).
- Manage store opening/closing procedures, cash handling, and daily reporting.
- Maintain safety, hygiene, and audit-readiness standards.
- Reporting & Communication
- Prepare daily, weekly, and monthly sales and operations reports.
- Coordinate with area or regional managers for business updates.
- Provide market insights and customer feedback to head office.
Qualifications:
- Minimum 12th pass, Graduation preferred (BBA/B.Com/B.A. etc.).
- 3–8 years of retail experience, with 1–3 years in a supervisory/managerial role.
- Prior experience in fashion, electronics, FMCG, or departmental stores preferred.
Required Skills:
- Retail operations management expertise.
- Team leadership and staff development skills.
- Inventory control and merchandising knowledge.
- Strong communication and interpersonal skills.
- Sales planning and customer service capabilities.
- POS systems, billing, and cash handling proficiency.
- Problem-solving and decision-making abilities.
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