Desktop and Network Services Professional

7 days ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time

Job Title: Desktop and Network Services Professional

Job Summary

We are seeking an experienced professional to join our team as a Desktop and Network Services Professional.

The successful candidate will be responsible for providing technical support and maintenance of desktops, laptops, and network printers.

The role involves handling end-user issues related to Microsoft products and desktop applications, as well as supporting and troubleshooting AutoCAD products.

You will also be responsible for planning and managing senior management's requirements and negotiating their needs.

Project coordination and independent work with multiple teams are essential skills for this role.

Key Responsibilities

The key responsibilities of this role include:

  • Providing technical support and maintenance of desktops, laptops, and network printers
  • Handling end-user issues related to Microsoft products and desktop applications
  • Supporting and troubleshooting AutoCAD products
  • Planning and managing senior management's requirements and negotiating their needs
  • Project coordination and independent work with multiple teams

Requirements

To be successful in this role, you must have:

  • 6-10 years of experience in EUC technical support
  • Strong knowledge of Windows 7, 8.1, 10, MS Office 2016, and AutoCAD products
  • Basic network knowledge and troubleshooting skills
  • Experience with cloud computing and VPN
  • Excellent problem-solving and communication skills


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