Highly Skilled Technical Support Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeCloud Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description\Entities Job Title: Network Operations Center Support Analyst

Our team is seeking a skilled Network Operations Center (NOC) Support Analyst to join our organization. This role will be responsible for providing primary operational support for multiple large, distributed software applications and monitoring various dashboards to detect problems related to application, infrastructure, and potential security incidents.

The ideal candidate will have a strong understanding of cloud computing, containerization, and orchestration, as well as proficiency in monitoring, APM, and profiling tools like Splunk, Prometheus, and Grafana. They will also possess hands-on experience with Azure Cloud, particularly with AKS, API management, Service Bus, and Azure Functions. Additionally, they should have functional knowledge of Cloud Network, Firewalls, Ingress, and Egress controllers, Service Mesh, Argo CD, GitLab, CICD, Terraform, and Infrastructure as Code.

The successful candidate will be able to explain technical concepts clearly and effectively communicate with stakeholders at all levels. They will also be willing to participate in 24/7 on-call rotations and perform post-mortem analyses on production incidents to assess effective business impact and help Engineering learn from these incidents.

Key Responsibilities:
- Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
- Provide primary operational support for multiple large, distributed software applications.
- Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
- Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
- Create dashboards and alerts for monitoring the platform, define key metrics and service level indicators, and ensure relevant metric data is collected to create actionable alerts for the responsible teams.
- Participate in the 24/7 on-call rotation.

Requirements:
  • 4-year degree in computer science, Information Technology, or related field
  • Minimum 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms
  • Hands-on problem-solving and troubleshooting

 

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