IT Leadership Expert

The Associate Director IT is a key leadership role, responsible for overseeing the deployment, monitoring, maintenance, development, and support of hardware and software based on innovation and IT infrastructure strategy.

• Authorize and oversee all hardware and software deployment, monitoring, maintenance, development, and support based on innovation and IT infrastructure strategy.
• Develop configuration and monitoring standards for network performance and implement and monitor controls to ensure the standards are maintained.
• Evaluate business needs, objectives, and goals, researching innovation and IT applications necessary to meet the needs of the IE Network.
• Analyze complex innovation and IT business needs presented by users and customers and recommend technical solutions.
• Develop plans for the implementation of new projects, coordinating process deliverables with project leaders and stakeholders.
• Develop or assist in developing innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Responsible for implementing, complying with, and maintaining innovation and IT policies and procedures.
• Design, configure, and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment.
• Design, configure, and manage Active Directory and Citrix.
• Configure and supervise the implementation of management tools including monitoring, security, backup tools.
• Configure and supervise the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc.
• Diagnose and resolve issues related to application delivery via Citrix and AWS.
• Coach and direct innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and approved budget.
• Manage innovation and IT staff, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Maintain awareness of changing innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and take corrective action as required.
• Participate in all hardware and software evaluations along with vendor contracts.
• Make purchasing recommendations and monitor contracted service(s) performance.
• Develop business case justifications and cost and benefit analysis for innovation and IT budgeting.
• Develop an innovation and IT annual budget, justifying when needed. Review and compare actual results to planned budgetary performance.
• Direct management on potential technology solutions and implementations in support of innovation and IT's new initiatives, opportunities, and procurement efforts.
• Ensure that network staff/resources utilize technology to provide secure processes to access information.
• Oversee end-user services, including help desk and technical support services.
• Perform liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting.
• Possess and communicate a clear vision for innovation and IT with all IE stakeholders.
• Perform other duties as assigned.
• Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs.
• Train first-level support personnel to close any open incidents correctly and promptly.
• Manage the calendar related to recurrent innovation and IT activities.
• Work with other innovation and IT teams and third-party support vendors for resolution of problems.
• Manage the execution of innovation and IT study archival requests, exports, and other activities.
• Ensure that the team performs their work in compliance with policies and SOPs.
• Provide second-level escalation and after-hours support.

• Bachelor's degree or equivalent experience required; Bachelor's degree in IT, CIS, Computer Science, or similar field strongly preferred.
• PACS/Clinical imaging experience preferred.
• 12-15 years of experience managing and directing enterprise IT operations.
• Enterprise, networking, virtualization, or security certifications preferred.
• Minimum of three years of HIPAA and/or GDPR experience.
• Familiarity with the design, installation, validation, and compliant operation of complex clinical imaging data software and hardware systems.
• Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software.
• Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific, or research that have IT implications.
• Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment.
• At least three years of ITIL experience and managing IT as a service; certification a plus.
• At least five years of experience managing cloud, PAAS, or SAAS environments; directly and/or through Managed Service Providers.

This role offers a competitive compensation package and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applicants from diverse backgrounds.