Technical Service Lead

5 days ago


Pune, Maharashtra, India Tata Motors Full time
Job Description:

A technical service lead position has become available at Tata Motors, focusing on automobile and two wheeler expertise.

About the Role:

We are seeking an experienced Technical Service Lead to join our team. This role will be responsible for driving service and spare parts revenue in our service network while ensuring high customer satisfaction and after-sales revenue within company policies and code of conduct.

Key Responsibilities:
  • Resolve customer issues efficiently
  • Develop and implement strategies to drive service and spare parts revenue growth
  • Maintain strong relationships with key accounts and stakeholders
  • Collaborate with cross-functional teams to enhance customer experience
Requirements:

To be successful in this role, you will need:

  • 7-8 years of experience in a technical and/or customer servicing role preferably in the automobile or two-wheeler sector
  • Strong analytical and problem-solving skills
  • Excellent interpersonal skills and ability to work effectively with diverse teams
  • Knowledge of automobiles and two-wheelers
Competencies:
  • Leadership Competencies: Developing Self and Others, Leading Change, Driving Execution, Leading by Example, Motivating Self and Others, Customer Centricity
  • Functional Competencies: Strong analytical and problem-solving skills, Interpersonal Skill
Estimated Salary Range:

The estimated annual salary for this position is ₹15,00,000 - ₹25,00,000 based on location and industry standards.


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