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ServiceNow Implementation Specialist

3 weeks ago

Aligarh, Uttar Pradesh, India beBeeSecurity Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

We are seeking a highly skilled ServiceNow implementation specialist to lead and support Security Operations module implementations—Vulnerability Response (VR) and Security Incident Response (SIR)—for our clients.

Key Responsibilities:

  • Implementation & Configuration:
    • Lead end-to-end implementation of ServiceNow Security Operations modules – VR and SIR.
    • Configure and customize workflows, playbooks, data imports, dashboards, and business rules for VR/SIR.
    • Implement threat intelligence integrations and vulnerability scanner integrations.
    • Build use-case-specific automation using Flow Designer or Security Orchestration (SOAR).
  • Requirements Gathering & Design:
    • Collaborate with cybersecurity teams, risk & compliance, and IT operations to gather detailed requirements.
    • Translate business requirements into technical specifications and implementation plans.
  • Integration & Automation:
    • Integrate ServiceNow SecOps with external tools such as SIEMs, CMDB, scanners, threat intel platforms, and ticketing systems.
    • Develop orchestration and remediation workflows for auto-assignment, enrichment, escalation, and resolution.
  • Testing & Deployment:
    • Perform UAT, defect resolution, and cutover activities.
    • Ensure system performance, scalability, and security compliance during deployment.
  • Documentation & Training:
    • Create solution design documents, implementation runbooks, and end-user training materials.
    • Conduct knowledge transfer and handover sessions for clients and internal teams.

Required Skills and Qualifications:

  • Strong knowledge of ServiceNow SecOps architecture, data models, and module interdependencies.
  • Proven experience with at least 2 full lifecycle implementations of VR and SIR.
  • Experience integrating ServiceNow with security tools (Tenable, Qualys, Rapid7, Splunk, Azure Sentinel, etc.).
  • Hands-on scripting experience (JavaScript, Glide API).
  • Familiarity with MITRE ATT&CK, NIST, and SOC operations.
  • Strong troubleshooting, debugging, and performance tuning skills.
  • Excellent client communication and stakeholder management skills.