
Dialer Campaign Performance Specialist
1 week ago
Job Description
The ideal candidate will possess strong expertise in real-time monitoring, workforce management, and dialing systems to ensure optimal campaign performance.
Responsibilities include:
- Monitoring of inbound/outbound dialing campaigns in real-time.
- Managing dialer lists, starting/stopping campaigns as required.
- Adjusting dialing pace and flagging agent behavior to leadership.
- Managing agent profiles, assignments, and contact list criteria.
- Daily scheduling adjustments in the Workforce Management (WFM) system.
- Auditing dialer settings to ensure compliance with regulations.
Required Skills and Qualifications
The ideal candidate should have:
- Minimum 2 years of experience in collections in a voice contact center.
- Hands-on experience with LiveVox or similar dialing systems.
- Advanced proficiency in MS Excel and data reporting.
- Strong analytical and problem-solving skills in high-pressure environments.
- Ability to work independently and collaboratively as part of a team.
Benefits
We offer a dynamic work environment with opportunities for growth and development.
How to Apply
Send your updated resume to [contact email] with the subject line Application - Dialer RTA.
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