Operations Excellence Lead

2 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title

An exciting leadership opportunity has emerged for an Assistant Manager to spearhead the Service Delivery Unit in Bangalore, India. As a key member of the team, you will be responsible for driving internal delivery teams to resolve incidents, problems, and operations issues impacting clients.

About the Role
  • This pivotal role demands critical leadership during a transformative period for the organization, presenting a unique chance for the right candidate.
Responsibilities
  • Lead and manage internal delivery teams to review incidents, problems, and operations issues affecting clients.
  • Drive teams to remediate problems and conduct root cause analysis as needed.
  • Supervise Service Delivery Supervisors and client teams to establish and maintain a motivated and skilled service delivery workforce.
  • Oversee daily operations to ensure client satisfaction, work quality, and efficiency.
  • Identify and lead department-level projects to realize corporate goals and strategies.
Key Responsibilities
  • Talent Inventory: Manage and coach direct reports to excel in both client management and people management.
  • Client Services: Oversee daily operations of each client team to ensure client satisfaction.
  • Business Growth: Proactively seek opportunities to improve client experience and drive business growth.
  • Problem Solving: Resolve high-impact client issues by analyzing root cause and identifying key steps.
About Us

We are a leading provider of operational solutions to the insurance industry, empowering profitable growth through operations excellence.

Our global service centers address client operational needs around the clock.

We have been recognized as an industry thought leader and listed as one of the fastest-growing private companies annually since 2009.

With over 12,500 employees, we provide dedicated support to more than 500 insurance organizations, consistently achieving a 96% client retention rate for over a decade.

We help our clients execute their most complex business objectives with solutions designed to boost performance, productivity, and profitability.

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