ServiceNow Administrator Lead

4 days ago


Kottayam, Kerala, India beBeeExpert Full time ₹ 15,00,000 - ₹ 20,00,000
ServiceNow Leadership Opportunity

We are seeking an experienced ServiceNow administrator to lead our team in administering the platform across various modules.

  • Technical Expertise:
    • Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs is essential for success in this role.
    • Skilled in creating catalog items, approval workflows, dynamic forms, and SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies is crucial.
  • Integrations:
    • Proven ability to integrate ServiceNow with third-party systems is a key requirement.
  • Metrics & Reporting:
    • Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Upgrades & Maintenance:
    • Demonstrated leadership in instance upgrades, patch management, and clone processes is expected.
  • Stakeholder Engagement:
    • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows is necessary.
  • Compliance & Governance:
    • Experienced in audit preparation, compliance documentation, and training L1/L2 teams is required.

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