Frontline Customer Service Representative
4 days ago
Guest Relations Associate
About the Role:
We are seeking a skilled and enthusiastic Guest Relations Associate to join our team. As a key member, you will be responsible for delivering exceptional guest experiences across multiple properties in India.
Key Responsibilities:
- Greet and welcome guests with a pleasant demeanor, providing outstanding customer service throughout their stay.
- Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
- Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
- Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
- Conduct inventory checks and maintain records.
- Support the service of food and beverages to ensure guest satisfaction.
- Issue invoices and assist in basic bookkeeping tasks.
Requirements:
- A minimum of 6 months of training or relevant experience in hospitality.
- A pleasant personality and excellent verbal and written communication skills.
- Flexibility and enthusiasm for traveling across India.
Benefits of this role include:
- Opportunity to work in a dynamic team environment
- Professional growth and development opportunities
- Competitive compensation package
About us:
We believe in creating exceptional guest experiences that exceed expectations. Our team is passionate about delivering outstanding service and ensuring our guests feel valued and appreciated.
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