Operations Team Lead

2 days ago


Navi Mumbai, Maharashtra, India beBeeoperations Full time ₹ 9,00,000 - ₹ 12,00,000

The role of the Operations Manager is a key position within our organization.

Key Responsibilities:

  • Complete monitoring of team performance to identify areas for improvement.
  • Manage day-to-day planning, operational challenges and solve problems of a team of agents.
  • Maintenance of accurate data records and meeting revenues and targets.
  • Production of daily MIS reports.

Required Candidate Profile:

  • Strong understanding of throughput calculations including attrition and shrinkage.
  • Responsible for staff retention within the team.
  • Familiarity with KRAS and KPIs.
  • Affinity with BPO outbound processes.


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