Strategic Branch Manager
3 weeks ago
BOM Branch Operations Manager
Key Responsibilities:
- Enhance customer satisfaction by delivering exceptional services and increasing ETB Book balance movement.
- Boost fee income through efficient collection of locker rent arrears and cross-selling of TPP services, adhering to cost control mechanisms.
- Ensure timely processing and monitoring of customer instructions, reducing complaints and maintaining compliance.
- Minimize operational risk, regulatory breaches, reputation risk incidents, and delays in reporting, ensuring no gaps in process and repeat of audit comments.
- Maintain branch facilities to provide a superior customer experience.
Key Accountabilities:
- Implement process controls at the branch according to specified timelines and ensure adherence to changes, focusing on Gold Loans, Lockers, Deliverables, Dual Control, and Key Handling.
- Improve employee engagement scores and consider employee reviews for better team performance.
- Ensure timely completion of training requirements for all staff and BOH before deadlines and keep employees informed about changes in regulations.
- Act as a trusted partner to internal and external clients by delivering superior, honest advice, products, and services.
- Strengthen the TAT to improve customer efficiency and achieve business goals, taking responsibility for timely processing of customer instructions.
Required Experience:
6-10 years of experience as a Branch Operations Manager or Head.
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