Strategic Branch Manager

3 weeks ago


Mangalore, Karnataka, India Prov HR Solutions Private Limited Full time

BOM Branch Operations Manager

Key Responsibilities:

  • Enhance customer satisfaction by delivering exceptional services and increasing ETB Book balance movement.
  • Boost fee income through efficient collection of locker rent arrears and cross-selling of TPP services, adhering to cost control mechanisms.
  • Ensure timely processing and monitoring of customer instructions, reducing complaints and maintaining compliance.
  • Minimize operational risk, regulatory breaches, reputation risk incidents, and delays in reporting, ensuring no gaps in process and repeat of audit comments.
  • Maintain branch facilities to provide a superior customer experience.

Key Accountabilities:

  1. Implement process controls at the branch according to specified timelines and ensure adherence to changes, focusing on Gold Loans, Lockers, Deliverables, Dual Control, and Key Handling.
  2. Improve employee engagement scores and consider employee reviews for better team performance.
  3. Ensure timely completion of training requirements for all staff and BOH before deadlines and keep employees informed about changes in regulations.
  4. Act as a trusted partner to internal and external clients by delivering superior, honest advice, products, and services.
  5. Strengthen the TAT to improve customer efficiency and achieve business goals, taking responsibility for timely processing of customer instructions.

Required Experience:

6-10 years of experience as a Branch Operations Manager or Head.


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