Branch Operations Manager
4 weeks ago
The Branch Operations Manager is responsible for overseeing the daily operations of the branch, ensuring that all processes are implemented efficiently and effectively. The ideal candidate will have a strong background in branch management, with a proven track record of improving customer satisfaction and increasing revenue.
Key Responsibilities
- Deepen and retain customers across all products by providing exceptional service, leading to an increase in ETB Book balance movement.
- Increase fee income by collecting locker rent arrears and cross-selling TPP, adhering to cost control mechanisms.
- Timely process and monitor customer instructions, ensure compliance, and reduce complaints.
- Ensure no operational risk loss, regulatory breach, reputation risk incident, or delays in reporting.
- Maintain a clean and organized branch environment to enhance customer experience.
Job Requirements
- Ensure process controls are implemented at the branch as per timelines and adhered to.
- Improve employee engagement scores and conduct regular reviews to enhance team strength.
- Ensure timely completion of training requirements and brief employees on changes in regulations.
- Act as a trusted partner to internal and external clients, delivering superior advice and services.
- Strengthen TAT to improve customer efficiency and achieve business goals.
Qualifications
6-10 years of experience as a Branch Operations Manager or Head.
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