Branch Operations Manager

4 weeks ago


Mangalore, Karnataka, India Prov HR Solutions Private Limited Full time
Job Summary

The Branch Operations Manager is responsible for overseeing the daily operations of the branch, ensuring that all processes are implemented efficiently and effectively. The ideal candidate will have a strong background in branch management, with a proven track record of improving customer satisfaction and increasing revenue.

Key Responsibilities
  1. Deepen and retain customers across all products by providing exceptional service, leading to an increase in ETB Book balance movement.
  2. Increase fee income by collecting locker rent arrears and cross-selling TPP, adhering to cost control mechanisms.
  3. Timely process and monitor customer instructions, ensure compliance, and reduce complaints.
  4. Ensure no operational risk loss, regulatory breach, reputation risk incident, or delays in reporting.
  5. Maintain a clean and organized branch environment to enhance customer experience.

Job Requirements
  1. Ensure process controls are implemented at the branch as per timelines and adhered to.
  2. Improve employee engagement scores and conduct regular reviews to enhance team strength.
  3. Ensure timely completion of training requirements and brief employees on changes in regulations.
  4. Act as a trusted partner to internal and external clients, delivering superior advice and services.
  5. Strengthen TAT to improve customer efficiency and achieve business goals.

Qualifications
6-10 years of experience as a Branch Operations Manager or Head.

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