Leadership Opportunities

1 week ago

Kollam, Kerala, India beBeeOperationsLeader Full time ₹ 8,50,000 - ₹ 9,00,000

We are actively hiring for an Operations Team Leader position. Job description: We seek a skilled and experienced leader to head our team.

Required skills and qualifications:

  • Customer Service, Customer Support, and Customer Service Management skills
  • Experience in achieving and maintaining high levels of Customer Satisfaction
  • Excellent verbal and written Communication skills
  • Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC

Benefits:

  • 5 Days Working with 2 rotational week offs
  • Salary up to-8.5 to 9 Lpa

Responsibilities:

  • Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

This is an exciting opportunity for a results-driven professional to drive business growth while ensuring compliance with company policies and procedures.

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