Customer Service Representative with Romanian and English Expertise

2 weeks ago


Mumbai, Maharashtra, India Cross Border Talents Full time

Company Overview

Cross Border Talents is a leading provider of exceptional customer service solutions, connecting clients with talented professionals who share our passion for delivering outstanding experiences.

Salary

The competitive base salary for this role is estimated to be around 2,500 EUR per month, plus additional benefits and allowances that contribute to a total remuneration package exceeding 4,000 EUR per month.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team, providing exceptional support to customers in their native language. As a key member of our team, you will play a crucial role in ensuring customer satisfaction, resolving inquiries, and maintaining detailed records of interactions.

Key Responsibilities:

  • Respond to customer inquiries: Utilize your excellent communication skills to address customer concerns via phone, email, and chat, providing accurate information and effective solutions.
  • Maintain customer satisfaction: Assist customers with their queries, ensuring a high level of satisfaction and building strong relationships.
  • Record customer interactions: Maintain detailed records of customer transactions, providing valuable insights for process improvement.
  • Collaborate with team members: Work closely with colleagues to enhance processes and customer experience.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluency in Romanian and English, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Previous customer service experience (a plus).

Benefits

  • Competitive salary and performance-based increases.
  • Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary.
  • Night hours work bonus as per approved company program.
  • Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN.
  • Comprehensive medical plan and dental care.
  • Life insurance.
  • Multisport Card (co-financed by the employer).
  • Discounts on various goods and services.

Relocation Package

  • Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice.
  • Advance in salary of 1056 BGN net available upon request of the employee.


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