Executive Call Centre Manager
6 days ago
Job Summary:
We are seeking a results-driven Call Centre Team Lead to manage a team of professionals handling background verification processes. This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.
- Lead, motivate and supervise a team of BGV call centre professionals.
- Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
- Oversee the timely closure of verification cases while ensuring adherence to defined turnaround times.
- Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
- Handle escalations effectively and coordinate with internal departments.
- Ensure strict adherence to data privacy, confidentiality and security protocols.
Requirements:
- Bachelor's degree in any discipline.
- 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
- Strong verbal and written communication skills.
- Proficiency in MS Excel and call monitoring tools.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
Why Choose Us:
- Be part of a reputable organisation in the industry.
- Lead a diverse team in a collaborative and growth-driven environment.
- Work in a dynamic, fast-paced environment where your ideas have a meaningful impact.
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